Hotel Operations

Curriculum Design and Instruction To Teach

Hotel and Motel Management and Operations:

Hotel Operations:


Author: Charles Hayes:



Special Features Include:

Phases for Conducting a Needs Assessment:
Curriculum Design Supplement:
|a|. Subject-Questions-Answers:
Curriculum Design Plan:
Curriculum Design Goals:
Curriculum Design Objectives:
Instructional Goals:
Instructional Objectives:
Instructional Activities:
Instructional Evaluation Techniques:
Lesson Plans:
Standard Vocabulary:
A Limited Glimpse:




Topics Include:

Hotel Operations:

* Introduction:

A. The Front Office:

1. Reception:

a. Receptionists:

b. Registration:

c. Assistant Managers:

2. Bell Service:

a. Doormen:

b. Bellmen:

c. Other Bell-Service Employees:

3. Mail and Information:

a. Mail:

b. Room Keys:

c. Concierge:

d. Cashiers and Night Auditors:

B. Food and Beverage Preparation Service:

1. Food Preparation:

a. Appetizers:

b. Soups:

c. Meat, Fish, and Poultry:

d. Vegetables:

e. Desserts:

f. Beverages:

2. Food Service:

a. Job Categories and Responsibilities:

b. Room Service:

3. Beverage Preparation:

C. The Telephone Department:

1. History:

2. Present Day:

3. Costs:

D. Engineering:

1. Electricity:

a. Sources of Electricity:

b. Uses of Electricity:

2. Water Supply:

a. Removal of Contaminants:

b. The Water-Distribution System:

c. Plumbing:

3. Heating:

a. Insulation:

b. Types of Fuel:

c. The Heating System:

4. Ventilation and Air Conditioning:

5. Elevators and Escalators:

6. Other Engineering Functions:

E. Housekeeping:

1. Areas of Responsibility:

2. Functions of the Housekeeping Department:

a. Cleaning and Maintenance:

b. Employee Training:

c. Supplies and Equipment:

d. Paperwork:

F. Other Departments and Sources Of Income:

1. Minor Operated Departments:

a. Garage Facilities:

b. In-House Laundry:

c. Guest Laundry and Valet:

d. Swimming Pools:

e. Other Recreational Facilities:

2. Stores and Concessions:

a. Kind Of Tenant:

b. Fair Rental:

c. Leases-Tenants Responsibilites:

d. Leases-Rental Agreements:

e. Control of Revenue:

3. Miscellaneous Income:

a. Discounts:

b. Commissions:

c. Parking Fees:

d. Food and Beverage Operations/Banquet

Facilities:

e. Specialty Items and Souvenirs:

f. Sale of Discards:

4. Security:

a. Reasons for the Need:

b. The Security Staff:

c. Cooperation with Other Departments:

G. Insurance:

1. Coverage:

2. The Insurance Program:

a. During Construction:

b. Fire Insurance-Building and Contents:

c. Liability Insurance:

d. Crime Insurance:

e. General Insurance:

3. Other Insurance Information:

a. Reducing Insurance Costs:

b. The Importance of Job Training:

c. The Importance of Safety:

d. Injury:

e. Theft and Money Management:

* STATE OF THE ART CURRICULUM:

* NEW:

* INCLUDES BIBLIOGRAPHICAL REFERENCES:

* COLOR & B & W PHOTOS:

* PAPERBACK:

* TITLE PAGE: WHITE:

* TRANSPARENT FRONT PAGE:

* BLACK OR WHITE BACK PAGE COVER:

* FONT ARIAL BLACK: FONT SIZE 8 TO 10:

* FONT COLOR: BLACK-RED-BLUE:

* BINDED: WIRE-0: COLOR: BLACK-

WHITE-RED-BLUE:

* 150 WHITE PAGES: 8x11"

* ALLOW 7 TO 14 DAYS TO RECEIVE ITEM:

* 2007 Charles Hayes: