Hotel Management

Curriculum Design and Instruction To Teach

Hotel and Motel Management and Operations:

Hotel Management:


Author: Charles Hayes:



Special Features Include:

Phases for Conducting a Needs Assessment:
Curriculum Design Supplement:
|a|. Subject-Questions-Answers:
Curriculum Design Plan:
Curriculum Design Goals:
Curriculum Design Objectives:
Instructional Goals:
Instructional Objectives:
Instructional Activities:
Instructional Evaluation Techniques:
Lesson Plans:
Standard Vocabulary:
A Limited Glimpse:




Topics Include:

Hotel Management:

* Introduction:

A. Hotel Structure and Staff:

1. Hotel Policy:

a. Labor:

b. Rate Structure:

c. Purchasing:

d. Insurance:

e. Advertising:

f. Accounting:

g. Credit:

h. Miscellaneous:

2. The General Manager:

3. The Staff: Major Departments:

a. Rooms:

b. Food and Beverages:

c. Engineering:

d. Sales:

e. Personnel:

f. Accounting:

g. Summary:

4. Sensitive Staff Functions:

a. Sales:

b. Labor:

c. Stores and Concessions:

5. Entertainment:

B. Staffing A Hotel: The Personnel Department:

1. Phases in Staffing:

a. Initial Staffing:

b. Replacement Staffing:

2. Functions Of The Personnel Department:

a. Recruitment:

b. Interviewing and Screening Of Applicants:

c. Verification Of References:

d. Referral to Department Heads:

e. Processing of Successful Applicants:

f. Training Programs:

g. Safety Programs:

h. Benefit Programs:

i. Union Relations:

j. Labor Laws and Regulations:

C. Reservations Systems and Operations:

1. Central Reservation Offices:

a. Acceptance of Reservations:

b. Reservation Status:

c. Reservation Confirmations:

2. Hotel Reservation Offices:

a. Forecasting:

b. Overbooking and Underbooking:

c. Group Reservations:

d. Relations With Other Departments:

D. Sales and Public Relations:

1. Responsibilities Of The Sales Department:

a. Planning:

b. Policies:

c. Research:

d. Department:

e. Management:

f. Interdepartmental Cooperations:

g. Training:

h. Budget:

i. Incentives:

j. Direct Mail:

k. Internal Selling:

2. Parts of the Sales Department:

a. Group and Convention Sales:

b. Travel-Agent Sales:

c. Bnaquet Sales:

d. General Local Sales:

3. Public Relations:

4. Guest History:

* STATE OF THE ART CURRICULUM:

* NEW:

* INCLUDES BIBLIOGRAPHICAL REFERENCES:

* COLOR & B & W PHOTOS:

* PAPERBACK:

* TITLE PAGE: WHITE:

* TRANSPARENT FRONT PAGE:

* BLACK OR WHITE BACK PAGE COVER:

* FONT ARIAL BLACK: FONT SIZE 8 TO 10:

* FONT COLOR: BLACK-RED-BLUE:

* BINDED: WIRE-0: COLOR: BLACK-

WHITE-RED-BLUE:

* 75 WHITE PAGES: 8x11"

* ALLOW 7 TO 14 DAYS TO RECEIVE ITEM:

* 2007 Charles Hayes: