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The Front Office
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Curriculum Design and Instruction To Teach
Hotel and Lodging Management: The Front
Office:
Author: Charles Hayes:
Special Features Include:
Phases For Conducting a Needs Assessment:
Curriculum Design Supplement:
|a|. Subject-Questions-Answers:
Curriculum Design Plan:
Curriculum Design Goals:
Curriculum Design Objectives:
Instructional Goals:
Instructional Objectives:
Instructional Activities:
Instructional Evaluation Techniques:
Lesson Plans:
Standard Vocabulary:
Key Word/Phrases:
Learning Objectives:
A Limited Glimpse:
Topics Include:
* Introduction:
1. Organization:
2. Reservations:
a. Reservations Department Staff:
b. Future Room Availability:
c. Reservation Sources:
d. Other Reservation Sources:
e. Convention or Group Reservations:
f. Guaranteed Reservations:
g. Reservation Processing:
h. Reservation Revisions:
3. Registration:
a. Registration Department Staff:
b. Arrivals:
c. Group Arrivals:
d. Mail, Messages, and Information:
4. Guest Services:
a. Guest Services Staff:
5. Telecommunications:
6. Night Audit:
7. Checkout:
a. Settlement:
b. Room Status Change:
c. Preparation of Guest History:
d. Guest Relations:
8. Projecting Hotel Occupancy, Establishing
Room Rates, and REVPAR:
8. Summary:
* STATE OF THE ART CURRICULUM DESIGN:
* NEW:
* BIBLIOGRAPHICAL REFERENCES & INDEX:
* ILLUSTRATIONS:
* COLOR PHOTOS:
* PAPERBACK:
* TRANSPARENT FRONT PAGE:
* BLACK OR WHITE BACK PAGE COVER:
* BINDED: BLACK OR WHITE COIL:
* 50 PAGES: 8x11"
* ALLOW 10 TO 14 DAYS TO RECEIVE ITEM:
Hotel and Lodging Management: The Front
Office:
Author: Charles Hayes:
Special Features Include:
Phases For Conducting a Needs Assessment:
Curriculum Design Supplement:
|a|. Subject-Questions-Answers:
Curriculum Design Plan:
Curriculum Design Goals:
Curriculum Design Objectives:
Instructional Goals:
Instructional Objectives:
Instructional Activities:
Instructional Evaluation Techniques:
Lesson Plans:
Standard Vocabulary:
Key Word/Phrases:
Learning Objectives:
A Limited Glimpse:
Topics Include:
* Introduction:
1. Organization:
2. Reservations:
a. Reservations Department Staff:
b. Future Room Availability:
c. Reservation Sources:
d. Other Reservation Sources:
e. Convention or Group Reservations:
f. Guaranteed Reservations:
g. Reservation Processing:
h. Reservation Revisions:
3. Registration:
a. Registration Department Staff:
b. Arrivals:
c. Group Arrivals:
d. Mail, Messages, and Information:
4. Guest Services:
a. Guest Services Staff:
5. Telecommunications:
6. Night Audit:
7. Checkout:
a. Settlement:
b. Room Status Change:
c. Preparation of Guest History:
d. Guest Relations:
8. Projecting Hotel Occupancy, Establishing
Room Rates, and REVPAR:
8. Summary:
* STATE OF THE ART CURRICULUM DESIGN:
* NEW:
* BIBLIOGRAPHICAL REFERENCES & INDEX:
* ILLUSTRATIONS:
* COLOR PHOTOS:
* PAPERBACK:
* TRANSPARENT FRONT PAGE:
* BLACK OR WHITE BACK PAGE COVER:
* BINDED: BLACK OR WHITE COIL:
* 50 PAGES: 8x11"
* ALLOW 10 TO 14 DAYS TO RECEIVE ITEM:
