Penguin Teeney 4 Clay BeadsShipping Info|Shipping Time Frames|Feedback Procedure|Return PolicyDescriptionVery nicely detailed penguins made from a fired clay. The hole is from the top to the bottom. Condition is like new. Please see my store for additional bird items and beads. Shipping InfoShipping Time FramesWe operate a charitable facility utilizing displaced homemakers and young adults with limited job skills. In order to facilitate the continuation of our outreach to the community and with the current economic times, we now only ship TWICE a MONTH. We apologize for the inconvenience and are working hard to keep our costs down so we can continue to offer the best priced merchandise in the area. Thank you for your support and understanding.Feedback ProcedureWe value our feedback. Should you be unhappy please contact us directly as we are operating a charitable facility and part of our ongoing training is helping our employees to understand good customer service. We post feedback on a monthly basis. We use it as a computer training excercise and need to apply it in a classroom setting. Thank you for your patience. Return PolicyWe strive to make sure every order is correct, double checked for defects, and packaged to arrive safely. Should there be a problem, we handle each situation on an individual basis.This item has been seen by people!