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How to become Mediator- Basic Mediation Training May 5
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Receive Mediation training and learn how to help disputing parties preserve relationships, better control outcomes, and save time and money. Mediation is a simple concept used with tremendous success by many supervisors, human resources managers, attorneys, family counselors, teachers, professionals, business and community leaders. As a professional mediator you will attain proven skills and techniques for helping people resolve their workplace, family, or business dispute with a mutually acceptable agreement. In this course you will learn how people behave when they have a conflict, and the 5-stage mediation process in which you will know what you have to do, why, when, and how throughout opening statement to the draft of a final agreement. To enroll in this class, you don't need any specific experience or education. The only requirement is your motivation to acquire practical mediation and dispute resolution skills that you can apply immediately in your professional life.
Course Lessons
Lesson 1: Purpose and Benefits of Mediation and the Mediator's Role
In this lesson you will learn: (1) the purpose and benefits of mediation; (2) your role as a mediator; and (3) what it takes to become an effective mediator
Lesson 2: Parties Behavior in Mediation and How to Deal with It
In this lesson you will learn how parties usually behave in mediation, why, and what you can do about it.
Lesson 3: Mediator's Communication Skills
As a mediator, you need to have both communication skills - which you will learn in this lesson, and negotiation skills which you will learn in the next lesson.
Lesson 4: Mediator's Negotiation Skills
In this lesson, you will learn: (1) How the negotiation process works; and (2) How parties behave in negotiation.
Lesson 5: Mediation Process Stage 1: Mediator's Opening Statement
In this lesson, you will learn: (1) The purpose of the mediator s opening statement; and (2) Why parties should sign an Agreement to Mediate before mediation begins.
Lesson 6: Mediation Process - Stage 2: Defining the Parties Dispute
In this lesson, you will learn how to define the parties dispute in a way that it can be resolved.
Lesson 7: Mediation Process Stage 3: Getting Parties Ready to Negotiate
In this lesson, you will learn: (1) How to establish rapport with the parties; (2) How to keep them focused on the goal of mediation; (3) How to help them develop options for resolving their dispute; and (4) How to get them ready to negotiate.
Lesson 8: Mediation Process Stage 4: Helping Parties Negotiate
In this lesson, you will learn: (1) How to help the parties negotiate an agreement; (2) What to do if they are locked in stalemate.
Lesson 9: Mediation Process Stage 5: Writing the Parties Agreement
In this lesson, you will learn: (1) How to find out whether the parties have reached a durable agreement; and (2) How to write a clear and comprehensive agreement.
Includes Certificate of Merit upon completion
Course Lessons
Lesson 1: Purpose and Benefits of Mediation and the Mediator's Role
In this lesson you will learn: (1) the purpose and benefits of mediation; (2) your role as a mediator; and (3) what it takes to become an effective mediator
Lesson 2: Parties Behavior in Mediation and How to Deal with It
In this lesson you will learn how parties usually behave in mediation, why, and what you can do about it.
Lesson 3: Mediator's Communication Skills
As a mediator, you need to have both communication skills - which you will learn in this lesson, and negotiation skills which you will learn in the next lesson.
Lesson 4: Mediator's Negotiation Skills
In this lesson, you will learn: (1) How the negotiation process works; and (2) How parties behave in negotiation.
Lesson 5: Mediation Process Stage 1: Mediator's Opening Statement
In this lesson, you will learn: (1) The purpose of the mediator s opening statement; and (2) Why parties should sign an Agreement to Mediate before mediation begins.
Lesson 6: Mediation Process - Stage 2: Defining the Parties Dispute
In this lesson, you will learn how to define the parties dispute in a way that it can be resolved.
Lesson 7: Mediation Process Stage 3: Getting Parties Ready to Negotiate
In this lesson, you will learn: (1) How to establish rapport with the parties; (2) How to keep them focused on the goal of mediation; (3) How to help them develop options for resolving their dispute; and (4) How to get them ready to negotiate.
Lesson 8: Mediation Process Stage 4: Helping Parties Negotiate
In this lesson, you will learn: (1) How to help the parties negotiate an agreement; (2) What to do if they are locked in stalemate.
Lesson 9: Mediation Process Stage 5: Writing the Parties Agreement
In this lesson, you will learn: (1) How to find out whether the parties have reached a durable agreement; and (2) How to write a clear and comprehensive agreement.
Includes Certificate of Merit upon completion
