Relief Pak Hot Button Instant Reusable Hot Compress, Neck Description Size:Neck The re-usable Hot Button hot pack instantly becomes hot once the button inside the pack is activated. The pack remains hot for at least 30 minutes. Re-usable pack is “recharged” and made ready for a future activation by boiling it for approximately 10 minutes. The activation and recharging of a pad can be repeated at least 100 times. The Hot Button contents are not harmful; they are common non-toxic food additives. Activate pad by gently flexing disk within the pad back and forth until pad starts to crystalize; pad will heat to approximately 130°F (54°C). For cold pack refrigerate do not freeze. To return to liquid state wrap pad in cloth, place in boiling water for 5 to 12 minutes. Features: For cold pack refrigerate do not freezeLatex Free1" HeightRe-usable instant hot packPack can be recharged at least 100 timesPlace in boiling water for approximately 10 minutes to recharge Product Details: Product Dimensions: 12 x 10 x 6 inchesShipping Weight: 2 poundsDomestic Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.UPC: 714905047021 026244047458 026244047496California residents: Click here for Proposition 65 warning.Item model number: 11-1027 Payment We accept Paypal payments only. Sales tax may be applied to your purchase as we possess sales tax certificates for all states we collect sales tax in. If your state is one that we charge sales tax in, you will see the sales tax charge at time of checkout before you submit payment. Delivery Expedited shipping is free. Handling time on our orders is normally between 1-2 business days. Your order should reach you within 1-3 business days. We do not ship to AK, HI, PO boxes, or APO addresses. We're not responsible for any incorrect or undeliverable addresses. We only ship to the confirmed Paypal address. We don't accept requests to change shipping addresses post purchase. We do not ship to AK, HI, PO boxes, or APO addresses. We are not responsible for any incorrect or undeliverable addresses. We only ship to the confirmed Paypal address. Please note that manufactures update their packaging from time to time and that the packaging images shown in our product may vary from what you ultimately receive however be assured you are receiving the identical contents you ordered. Return Policy You may return new, unopened items within 30 days of delivery for a refund, and a restocking fee may apply. Return shipping fees are not refundable. Message us for return instructions if you have questions. Support & Feedback We take our reputation seriously, we buy and sell online, so we understand the value of trust. If you are unsatisfied with your order, please contact us and we will work with you to resolve it to your satisfaction. Contact us via eCRATER messaging and we will respond within 1 business day. Our office hours are 8AM-4PM PST Monday-Friday. We thank you for your business!