Have a question - call (708) 853 0461 Kirby Nozzle, Generation 5 headBrush roll and belt - NOT includedTERMS and CONDITIONSGUARANTEE: No guarantee and/or warranty on parts, supplies and/or components. SHIPPING :FREE insured shipping with tracking within continental US. Each aditional item Ships at NO CHARGE !AK, HI and the rest of the World - actual UPS or US Postal Service shipping plus $3.00 handling fee.PAYMENT:Payment MUST be received by us within one week after end of the product.DEAD ON ARIVAL : If system is broken or is not functioning properly right out of the box – please call us within 3 business days after the item was delivered. Please do not discard packaging as we may have to file claim with the shipping company.MISSING PARTS:If system or parts order is missing components or parts – see packing list or receipt for number of boxes or backordered items. If you have all boxes and nothing is on the backorder call us within 3 business days after the item was delivered.RETURNS and REFUNDS:Buyer may return the item within 7 business days after he/she receives the item. Buyer ships it back to us at his/her own expense. We will issue the refund within 1 week less shipping and handling and 15% restocking fee.