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GLENCOE TELEPHONE TECHNIQUES 2ND EDITION

GLENCOE TELEPHONE TECHNIQUES 2ND EDITION

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GLENCOE TELEPHONE TECHNIQUES 2ND EDITION
Product Description
This five-hour program teaches proper telephone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. The text also includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.

Product Details
Paperback: 148 pages
Publisher: Career Education; 2nd edition (November 6, 1997)
Language: English

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