Curriculum Design & Instruction To Teach The Essentials Of The Management Of Information Systems

Curriculum Design and Instruction To Teach

The Essentials Of The Management Of Information

Systems:




Author: Charles Hayes:




Management Information Systems (MIS) is a

general name for the academic discipline

covering the application of people,

technologies, and procedures collectively

called the information system to solve

business problems. MIS are distinct from

regular information systems in that they are

used to analyze other information systems

applied in operational activities in the

organisation. Academically, the term is

commonly used to refer to the group of

information management methods tied to

the automation or support of human decision

making, e.g. Decision Support Systems, Expert

systems, and Executive information systems.




The term (Information System) has the

following meanings: An information

system consists of three components:

1. Human:

2. Technology:

3. Organization.

In this view, information is defined

in terms of the three levels of semiotics.

1. Data which can be automatically processed

by the application system corresponds to

the syntax-level.

2. In the context of an individual who

interprets the data they become

information, which correspond to the

semantic-level.

3. Information becomes knowledge when

an individual knows (understands)

and evaluates the information (e.g.,

or a specific task). This corresponds

to the pragmatic-level.

In general systems theory, an information

system is a system, automated or manual,

that comprises people, machines, and/or

methods organized to collect, process,

transmit, and disseminate data that

represent user information.



Special Features Include:

Phases For Conducting a Needs Assessment:
Curriculum Design Supplement:
|a|. Subject-Questions-Answers:
Curriculum Design Plan:
Curriculum Design Goals:
Curriculum Design Objectives:
Instructional Goals:
Instructional Objectives:
Instructional Activities:
Instructional Evaluation Techniques:
Lesson Plans:
Standard Vocabulary:
Key Words/Phrases:
Learning Objectives:
Key Terms:
A Limited Glimpse:


Topics Include:

* Introduction:

* Organizations, Management, and The

Network Revolution:

@ The Information Systems Revolution:

Transforming Business and Management:

* Web Auctions Create A New Breed of

E-Merchants:

A. Why Information Systems:

1. The Competitive Business Environment:

2. What Is an Information System?

3. A Business Perspective on Information

Systems:

* Window on Technology: UPS Competes

Globally Using Information Technology:

A. Contemporary Approaches to Information

Systems:

1. Technical Approach:

2. Behavioral Approach:

3. Approach of This Curriculum: Sociotechnical

Systems:

C. The New Role Of Information Systems in

Organizations:

1. The widening Scope of Information Systems:

2. The Network Revolution and The Internet:

* Window on Management: Global Netrepreneurs:

3. New Options For Organizational Design:

4. The Networked Enterprise:

5. Electronic Commerce and Electronic

Business:

* Window on Organizations: Internet

Trading Heats Up:

+ Management Decision Problems:

Planning a New Internet Business:

D. Learning to Use Information Systems:

New Opportunities with Technology:

1. The Challenge of Information Systems:

Key Management Issues:

2. Integrating Text with Technology:

New Opportunities for Learning:

3. Management Wrap-Up:

4. Summary:

5. Case Study: Can WingspanBank.com

Fly on the Internet?

* Introduction:

* Organizations, Management, and The

Network Revolution:

@ The Strategic Role of Information

Systems:

A. Ford Fights Back on the Web:

B. Management Challenges:

* Key System Applications in the

Organization:

1. Different Kinds of Systems:

2. Six Major Types of Systems:

* Windows on Organizations: Improving

Mercantile Mutual's Customer Image:

3. Relationship of Systems to One Another:

Integration:

4. Systems from a Functional Perspective:

C. The Strategic Role Of Information

Systems:

1. What Is a Strategic Information System?

2. Countering Competitive Forces:

+ Management Decison Problem:

Analyzing Customer Acquistion Costs:

3. Leveraging Technology in the

Value Chain:

4. Implications for Managers and

Organizations:

* Window on Management: British

Consumer Companies Pool Their Data:

D. How Information Systems Promote

Quality:

1. What Is Quality?

2. How Information Systems Contribute to

Total Quality Management:

* Window on Technology: Customer Service

Technology to the Rescue:

E. Management Wrap-Up:

F. Summary:

* Case Study: Can Sears Reinvent

Itself?

* Introduction:

* Organizations, Management, and The

Network Revolution:

@ Information Systems, Organizations, and

Management: Business Processes and

Enterprise Systems:

A. Coca-Cola Creates An Extended Enterprise:

B. Management Challenges:

C. Organizations and Information Systems:

1. What Is an Organization?

2. Common Features of Organizations:

3. Unique Features of Organizations:

* Window on Organizations: Australia's

Systems Serve the People:

4. Business Processes:

D. The Changing Role Of Information

Systems in Organizations:

1. The Evolution of Information Technology

(IT) Infrastructure:

2. Information Technology Services:

3. How Information Systems Affect Organizations:

+ Management Decision Problem: Reducing Agency

Costs:

4. The Internet and Organizations:

5. Implications for the Design and Understanding

of Information Systems:

E. Integrating Systems and Business Processes:

Enterprise Systems, Industrial Networks, and

Mergers and Acquisitions:

1. Enterprise Systems:

2. Industrial Networks:

3. Mergers and Acquisitions: System and

Infrastructure Implications:

+ Window on Technology: Procter & Gamble's

Industrial Network Nets Many Benefits:

F. Managers, Decision Making, and Information

Systems:

1. The Role of Managers in Organizations:

* Window on Management: Managers Turn to

the Internet:

2. Managers and Decision Making:

Implications For Systems Design:

G. Management Wrap-Up:

H. Summary:

* Case Study: When Two Titans Merge:

Management, Organization, and

Technology Challenges at Citigroup:

* Introduction:

* Information Technology Infrastructure:

@ Computers and Information Processing:

A. Which Computer Is Right For The California

Department of Justice:

B. Management Challenges:

C. What Is A Computer System?

1. How Computers Represent Data:

2. The CPU and Primary Storage:

3. Microprocessors and Processing

Power:

4. Multiple Processors and

Parallel Processing:

D. Secondary Storage:

1. Magnetic Disk:

2. Optical Disks:

3. Magnetic Tape:

4. Storage Requirements for Electronic

Commerce:

* Window on Organizations: Storage

Becomes Strategic in E-Commerce:

E. Input and Output Devices:

1. Input Devices:

2. Batch and On-Line Input and

Processing:

3. Output Devices:

4. Interactive Multimedia:

F. Types of Computers and Computer

Systems:

1. Catagories of Computers:

+ Management Decison Problem: Hardware

Capacity Planning for Electronic Commerce:

2. Computer Networks and Client/Server

Computing:

* Window on Management: Scaling for

E-Commerce:

3. Network Computers and Total Cost

of Ownership:

G. Hardware Technology Trends:

1. Superchips:

2. Microminiaturization and Information

Appliances:

3. Social Interfaces:

+ Window on Technology: Computers

Learn to Listen:

H. Manage Wrap-Up:

I. Summary:

* CASE STUDY: Managing Hardware

Assets Pays Off:

* Introduction:

* Information Technology Infrastructure:

@ The Role of Software in the Information

Technology (IT) Infrastructure:

A. Renting Software on the Web: A Lifeline

For Small Businesses:

B. Management Challenges:

C. What is Software?

1. Software Programs:

2. Major Types of Software:

D. System Software:

1. Functions of the Operating System:

Multiprogramming, Virtual Storage,

Time Sharing and Multiprocessing:

2. Language Translation and Utility

Software:

3. Graphical User Interfaces:

4. PC Operating Systems:

* Window on Organizations: Should

Businesses Switch to Linux?

E. Application Software:

1. Generations of Programming

Languages:

2. Popular Programming Languages:

3. Fourth-Generation Languages and PC

Software Tools:

F. New Software Tools and Approaches:

1. Object-Oriented Programming:

2. Java:

3. Hypertext Markup Language (HTML) and

XML:

G. Managing Software Assets:

* Window on Technology: XML Provides New

Business Solutions: Software Trends:

+ Management Decision Problem: Evaluating

and Application Service Provider:

1. Software Maintenance:

2. Selecting Software for the Organization:

* Window on Management: The Aftermath of Y2K:

H. Management Wrap-Up:

I. Summary:

* CASE STUDY: Sunburst Hotels International

Turns to an Application Service Provider:

* Introduction:

* Information Technology Infrastructure:

@ Managing Data Resources:

A. Connecting Customer Files Creates New

Business Opportunities:

B. Management Challenges:

C. Organizing Data In a Traditional File

Environment:

1. File Organization Terms and

Concepts:

2. Accessing Records From Computer

Files:

3. Problems with the Traditional

File Environment:

D. The Database Environment:

1. Database Management Systems:

2. Logical and Physical Views of

Data:

E. Developing Databases:

1. Types of Databases:

2. Designing Databases:

3. Distributing Databases:

F. Database Trends:

1. Multidimensional Data Analysis:

2. Data Warehouses:

* Window on Technology:

3. Breathing New Life Into Legacy

Databases:

4. Databases and the Web:

+ Window on Organizations: Databases

Power E-Commerce:

G. Management Requirements for Database

Systems:

* Window on Management: Canadian Government

Data on the web: A Hot Item:

1. Data Administration:

2. Data Planning and Modeling Methodology:

3. Database Technology, Management and Users:

+ Management Decision Problem: Creating

Company Wide Data Standards:

H. Management Wrap-Up:

I. Summary:

* Case Study: Somerfield Stores Ltd. Builds

a Data Warehouse:

* Introduction:

* Information Technology Infrastructure:

@ Telecommunications, Networks, and the New

Information Technology (IT) Infrastructure::

A. BMW Reacts instantly with Its

Wireless Network:

B. Management Challenges:

C. The Telecommunications Revolution:

1. The Marriage of Computers and

Communications:

2. The Information Superhighway:

D. Components and Functions of a

Telecommunications System:

1. Telecommunications System Components:

2. Functions of Telecommunications Systems:

3. Types of Signals: Analog and Digital:

4. Communications Channels:

5. Communications Processors and Software:

E. Communications Networks:

1. Network Topologies:

2. Private Branch Exchanges, Local Area Networks

(LANs), and Wide Area Networks (WANS):

3. Network Services:

4. Network Convergence:

F. Networks and the New Information Technology

(IT) Infrastructure:

+ Management Decision Problem: Choosing an

Internet Connection Service:

1. Enterprise Networking and Internetworking:

* Window on Organizations: Banco do Brasil

Competes with a Multiservice WAN:

2. The Role of Standards:

* Window on Technology: Mobile Computing

Brings Businesses into the Future:

3. Electronic Commerce and Electronic

Business Technologies:

G. Management Issues and Decisions:

1. The Challenge of Managing the New

Information Technology (IT)

Infrastructure:

* Window on Management: Managing Bandwidth:

2. Telecommunications Planning For the New

Information Technology (IT) Infrastructure:

H. Management WrapUp:

I. Summary:

* Case Study: Monitoring Employees on Networks:

Unethical or Good Business:

* Introduction:

* Information Technology Infrastructure:

@ The Internet: Electronic Commerce and

Electronic Business:

A. A Family Garment Business Goes Global

on the Internet:

B. Management Challenges:

C. The Internet: Information Technology

Infrastructure for Electronic Commerce

and Electronic Business:

1. What is the Internet?

2. Internet Technology and Capabilities:

3. The World wide Web:

4. Intranets and Extranets:

5. Internet Benefits to Organizations:

D. The Internet and Electronic Commerce:

1. Internet Business Models:

2. Customer-Centered Retailing:

+ Management Decision Problem: Measuring

the Effectiveness of Web Advertising:

* Window on Technology: Web Customers:

Getting To Know You:

3. Business To Business Electronic Commerce:

New Efficiencies and Relationships:

* Window on Organizations: Networks for

Steelmakers:

4. Electronic Commerce Support System:

E. Intranets and Electronic Business:

1. How Intranets Support Electronic

Business:

2. Intranets and Group Collaboration:

3. Intranet Applications for Electronic

Business:

4. Coordination and Supply Chain Management:

F. Management Challenges and Opportunities:

1. Unproven Business Models:

2. Business Process Change Requirements:

3. Channel Conflicts:

* Window on Management: Selling on the web

Is Much Harder Than It Looks:

4. Technology Hurdles, Bandwidth, and Internet:

5. Legal Issues:

6. Security:

G. Management Wrap-Up:

H. Summary:

* Case Study: Can Low-Price Retailers

Survive on the Internet:

* Introduction:

* Building Information Systems:

Contemporary Approaches::

@ Redesigning the Organization with

Information Systems:

A. New Systems Light Up Edmonton Power:

B. Management Challenges:

C. Systems as Planned Organizational

Change:

1. Linking Information Systems to the

Business Plan:

2. Establishing Organizational Information

Requirements:

3. Systems Development and Organizational

Change:

4. Business Process Reegineering:

5. * Window on Technology: Redesigning with

the Internet:

D. Overview of Systems Development:

1. Systems Analysis:

2. Systems Design:

3. Completing the Systems Development

Process:

E. System Implementation: Managing Change:

1. Implementation Success and Failure:

2. Managing Implementation:

* Window on Organizations: Implementing

Enterprise Systems: Easier Said Than

Done:

3. Designing for the Organization:

F. Understanding the Business Value of

Information Systems:

1. Capital Budgeting Models:

* Window on Management: Extranet ROIs:

Figuring the Payback:

2. Nonfinancial and Strategic

Considerations:

+ Management Decision Problem:

Evaluating ERP Systems with a

Scoring Model:

H. Management WrapUp:

I. Summary:

* Case Study: Avon Calling for a New System:

* Introduction:

* Building Information Systems:

Contemporary Approaches:

@ Approaches To Systems-Building:

A. JLG Industries Gets a Lift from

Speedy Development:

B. Management Challenges:

C. The Traditional Systems Lifecycle:

1. Stages of the Systems Lifecycle:

2. Limitations of the Lifecycle Approach:

B. Alternative System-Building Approaches:

1. Prototyping:

2. Application Software Packages:

* Window on Management: Build or Buy an

Electronic Commerce System? Buyonet

International Decides:

+ Management Decision Problem: Pricing a

Software Package and Calculating Benefits:

3. End-User Development:

4. Outsourcing:

+ Window on Organizations: Users Create Their

Own Web Content:

C. System-Building Methodologies and Tools:

1. Structured Methodologies:

2. Object-Oriented Software Development:

3. Computer-Aided Software Engineering (CASE):

4. Rapid Application Development (RAD):

5. Software Reengineering:

* Window on Technology: RAD Tools Propel Web

Development:

D. Management WrapUp:

E. Summary:

* Case Study: Using a Shoehorn to Fit in an

ERP Software Package:

* Introduction:

* Management and Organizational Support

Systems:

@ Managing Knowledge:

A. BG's Technology Bank Cashes in on

Knowledge Management:

B. Management Challenges:

C. Knowledge Management in the Organization:

1. Infrastructure and Systems for Knowledge

Management:

2. Knowledge Work and Productivity:

D. Information and Knowledge Work Systems:

1. Distributing Knowledge: Office and

Document Management Systems:

* Window on Management: Managing

Building Projects with the Internet:

2. Creating Knowledge: Knowledge Work

Systems:

3. Sharing Knowledge: Group Collaboration

Systems and Intranet Knowledge Environments:

* Window on Organizations: Leveraging

Knowledge Assets with Groupware:

+ Management Decision Problem: Measuring

Productivity From a Knowledge Intranet:

E. Artificial Intelligence:

1. What Is Artificial Intelligence?

2. Why Business Is Interested in Artificial

Intelligence:

3. Capturing Knowledge: Expert Systems:

4. Organizational Intelligence: Case-Based

Reasoning:

G. Management WrapUp:

H. Summary:

F. Other Intelligent Techniques:

1. Neural Networks:

2. Fuzzy Logic:

3. Genetic Algorithms:

4. Intelligent Agents:

* Window on Technology: When the Going Gets

Tough, The Bots Go Shopping:

* Case Study: Cluster Competitiveness

Learns How To Manage Its Knowledge:

* Introduction:

* Management and Organizational Support

Systems:

@ Enhancing Management Decision Making:

A. Ontario Fights Fires with a DSS:

B. Management Challenges:

C. Decision-Support Systems (DSS):

1. MIS and DSS:

2. Types of Decision-Support Systems:

3. Components of DSS:

4. Examples DSS Applications:

+ Management Decison Problem: Making A

Capital Budgeting Decision:

+ Window on Organizations: DSS Help Manage

San Miguel Corporation's Supply Chain:

5. Web-Based DSS:

D. Group Decision-Support Systems (GDSS):

1. What Is a DGSS?

2. * Window on Technology: Retirement

Planning Goes On-Line:

3. Characteristics of GDSS:

4. GDSS Software Tools:

5. How GDSS Can Enhance Group Decision

Making:

E. Executive Support Systems (ESS):

1. The Role of ESS in the Organization:

* Window Management: Gathering Business

Intelligence: How Useful Is the Internet:

2. Developing ESS:

3. Benefits of ESS:

4. Examples of ESS:

F. Management WrapUp:

G. Summary:

* CASE STUDY: Flying by the Seat of a DSS:

* Introduction:

* Management Information Systems:

@ Information Systems Security

and Control:

A. Manulife Stress Tests Its Web Site:

B. Management Challenges:

C. System Vulnerablility and Abuse:

1. Why Systems Are Vulnerable:

* Window on Organizations: Internet

Hackers On the Rise:

2. Concerns for System Builders and

Users:

3. System Quality Problems:

4. Software and Data:

+ Window on Management: Disaster

Recovery In the Information Age:

D. Creating a Control Environment:

1. General Controls:

2. Application Controls:

3. Internet Security and Electronic

Commerce:

* Window on Technology: Building a

Security Infrastructure for

Electronic Commerce:

4. Developing a Control Structure: Costs

Benefits:

+ Management Decision Problem: Analyzing

Security Vulnerabilities:

5. The Role of Auditing in the Control Process:

E. Ensuring System Quality:

1. Software Quality Assurance:

2. Data Quality Audits:

F. Management WrapUp:

G. Summary:

* Case Study: Did the FAA Fly Off Course?

* Introduction:

* Management Information Systems:

@ Ethical and Social Impact of

Information Sytems:

A. Linking Consumer Data On-Line and Off-Line:

A New Threat to Privacy?

B. Management Challenges:

C. Understanding Ethical and Social

Issues Related to Systems:

1. A Model for Thinking About Ethical,

Social, and Political Issues:

2. Five Moral Dimensions of the Information Age:

3. Key Technology Trends That Raise Ethical Issues:

D. Ethics in an Information Society:

1. Basic Concepts: Responsibility, Accountability,

and Liability:

2. Ethical Analysis:

3. Candidate Ethical Principles:

4. Professional Codes of Conduct:

5. Some Real-World Ethical Dilemmas:

+ Management Decision Problem: What to

Do About Employee Web Usage:

E. The Moral Dimensions of Information Systems:

1. Information Rights: Privacy and Freedom In the

Internet Age:

2. Property Rights: Intellectual Property:

* Windows on Technology: Electronic Bandits:

3. Accountability, Liability, and Control:

4. Window on Organizations: Medicine at the

Click of a Mouse:

5. System Quality: Data Quality and System

Errors:

6. Quality of Life: Equity, Access, Boundaries:

+ Window on Management: Surviving RSI:

7. Management Actions: A Corporate Code

Of Ethics:

8. Management WrapUp:

9. Summary:

* Case Study: Web Site Privacy: How Much Should

We Worry:

* Introduction:

* Management Information Systems:

@ Managing International Information

Systems:

A. Information Systems Help AMETEK Pull

Together Worldwide:

B. Management Challenges:

C. The Growth of International Information

Systems:

1. Developing the International Information

Systems Infrastructure:

2. The Global Environment: Business Drivers and

Challenges:

* Window on Organizations: Blocking the Path to

Borderless Commerce:

3. State Of The Art:

D. Organizing International Information Systems:

1. Global Strategies and Business Organization:

2. Global Systems to Fit the Strategy:

3. Reorganizing the Business:

E. Managing Global Systems:

1. A Typical Scenario: Disorganization on

a Global Scale:

2. Strategy: Divide, Conquer, Appease:

3. Implementation Tactics: Cooptation:

4. The Management Solution:

F. Technology Issues and Opportunities:

1. Main Technical Issues:

* Window on Management: Developing and

International Web Strategy:

2. New Technical Opportunities and the

Internet:

+ Management Decision Problem: Planning

a Global Web Site:

* Window on Technology: Tools for

Globalizing E-Commerce:

* Case Study: Kelly Services: Growing

Global Business Calls for New Systems:

* GROUP PROJECTS:

* TOOLS FOR INTERACTIVE LEARNING:

* STATE OF THE ART CURRICULUM DESIGN:

* NEW:

* ILLUSTRATIONS:

* COLOR PHOTOS:

* DIAGRAMS:

* ILLUSTRATIONS:

* BIBLIOGRAPHICAL REFERENCES & INDEX:

* NAME INDEX:

* SUBJECT INDEX:

* ORGANIZATIONS INDEX:

* PAPERBACK:

* TRANSPARENT FRONT PAGE:

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