BOOK/AUTHOR: STREET SMART SECRETS TO AUTO CARE YOU CAN TRUST by Joe Sanfellipo with Andrea Glass
PUBLISHER: White Tiger Press, Carlsbad, CA, Copyright 2001
ISBN: (10) 0970675801 ISBN-13: 978-0970675804
DESCRIPTION: Softcover, Decorative cover, 320 pages, Original price $29.95, Approx. 6 x 9 inches
CONDITION: LIKE NEW, Cover bright and clean, Pages clean, tight and unmarked. An apparently unread copy in perfect condition. No remainder marks or other imperfections. Excellent condition inside and out, Gift quality
ABOUT THIS BOOK SYNOPSIS: Automotive industry expert Joe Sanfellipo has created a blueprint for car owners to obtain trustworthy, competent auto care and for auto repair shops to offer outstanding customer service. Sanfellipo guides even the most uninformed car owner step-by-step through the process of learning how to take excellent care of their vehicles from practicing simple self-maintenance to knowing when to take their car into a shop and how to communicate with the technician.
He also shows service providers how to figure out what customers want and how to provide it for them. Offering outstanding customer service through building lifetime relationships is the message for shop owners. Through the use of handy forms, spotlights on quality shops, and customer testimonials and anecdotes, the book reveals secrets and strategies that present an end to the problem of rip-offs with practical solutions.
ABOUT THE AUTHOR: Joe Sanfellipo became Street Smart at an early age, having built a multi-million dollar automotive service business by age 25. Throughout his career in the industry he's been a service provider, service seeker, independent shop owner, franchisor, franchisee, consultant, and trainer. Joe is a dynamic speaker and motivator who has appeared on national radio and television, including two appearances on the Oprah Winfrey show. He has been featured in Inc., Success, and Entrepreneur as an expert on small business and franchise development. Street Smart Secrets to Auto Care You Can Trust is his first book in the Street Smart Secrets series which will cover many other service industries.
Andrea Glass has had a varied career including retail store owner and manager, business and customer service consultant, educator, and professional speaker. For the last decade she has been an award-winning writer, editor, and manuscript coach whose business and self-help books and articles have been published nationally.