Forms, Charts & Other Tools for Performance Improvement by Joint Commission

Paperback: 156 pages
Publisher: Joint Commission on Accreditation of Healthcare Organizations (1994)
Language: English
ISBN: 0866883673

This book presents a compilation of forms, charts, and other useful tools for implementing key factors of desirable performance through effective performance improvement efforts. These factors of desirable performance include:
*leadership commitment;
*attention to organizational vision, mission and values;
*employee empowerment;
*systems thinking;
*focus on functions and processes;
*attention to customer-supplier relationships;
*attention to customer and supplier needs and expectations;
*teamwork;
*careful planning and design of new processes, including the improvement process;
*valid and reliable performance measurement;
*insightful assessment of performance data;
*carefully planned, tested, and implemented improvement actions; and
*sharing successes throughout the organization.

Experience has shown health care professionals that these factors cannot be put into action simply by acknowledging their importance. People need a means to enact them. Therefore, health care professionals have searched for specific methods, tools, techniques to incorporate these factors into the daily work of their organizations.

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